Leveraging Stock Taking Robots to Enhance Customer Loyalty

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The Internet of Things is becoming more popular across the retail industry with robots being among the most intelligent and advanced machines in the industry today. Robots have been prevalent in the manufacturing, distribution, and warehousing sectors for some time now. 

However, they are still new in the retail industry, something which is expected to change in the near future. With the advancing technological advancements, it may not be long before robots start roving in stores and connecting with customers. Various retailers are testing robots in different use cases across the retail supply chain. 

Organizations are already reaping from the robot’s capability to enhance visibility, cut down labor costs, and improve the customer experience as well as service levels. The importance of inventory and stock management cannot be underestimated in the retail industry today, with stock control taking center stage in the industry. Various robot manufacturing companies are proposing different solutions which are expected to take effect soon. 

Understanding the Challenges Experienced in the Retail Sector

Modern technologies are today transforming the retail sector for the end user. The advent of e-commerce has allowed customers the opportunity to choose their preferred sellers depending on their needs and this has increased competition. 

Still, retailers are yet to upgrade the technologies they utilize to enhance their internal processes which have for a long time been executed manually. Poor stock monitoring and defective inventory data are prevalent in various retail stores and many entrepreneurs are unaware of what goes on in their businesses. 

Failure to realize out of stock, missing products, or overstock is just but a small fraction of the challenges that retailers experience when it comes to analyzing customer demand and making restocking plans. Poor stock control can have a negative impact on the retail industry and result in huge losses for retailers.  

Using Stock Taking Robots to Scale in Retail

A stock taking robot is an autonomous solution which can turn back the losses resulting from incorrect inventory data in the retail industry. Robots allow retailers to record inventory and assess how the products are selling. Having a well updated 3D map showing the product’s location in the store helps retailers to establish and identify any problems with the stock early and work towards finding appropriate solutions. 

What impact does adopt robots have on employees? With robots incorporated directly to the retailer’s system, your employees will for the first time have dependable and up to date stock data. In addition, employees can stop focusing on the inventory based tasks which are often tedious and time-consuming, and concentrate on offering customized services for their customers and maximizing their experience. 

What do the Retailers Expect?

Adopting a stock-taking robot in your store helps you enhance customer satisfaction and cuts down losses, factors which are necessary for organizations that want to win customer loyalty.  

How Retail Stores are Handling the Change

Unlike in the past, the retail shopping experience is changing and without a doubt, stores of the future will exhibit huge differences than what we have currently. The adoption of automation and artificial intelligence will highly contribute to these changes. 

Nearly all retailers across the globe are in competition with established e-commerce organizations such as Amazon which recently introduced Amazon Go its physical store. This store utilizes sensors and cameras to charge customers. Such advancements are a clear indication of the competition ahead. 

Technology-based companies are searching for ideal ways to establish robust automation tools specially designed for retailers. However, they are yet to ascertain whether or not the tools will be sufficient enough to attract customers.


Small scale retailers are already using automation in a bid to enhance their service delivery and maximize customer experience. These innovations are not cheap and retailers are investing colossal amounts of money to incorporate them into their businesses. However, retailers stand to benefit from the use of robots by enabling customers to shop with ease and reducing staff reliance. Retailers should understand the importance of automation and artificial intelligence and leverage on the same to scale and stay ahead of their competitors.