With the ever-increasing traffic on the Facebook business pages, many handlers are taking to Facebook chatbots to take some burden off the time-consuming business tasks.
There are many businesses which have also started using Facebook Chatbots, as this technological advancement has been helping them with increased conversations through a greater margin. A since the advice is to create a Facebook chatbot (สร้าง chatbot Facebook, which is the term in Thai)
When you create a Facebook chatbot, not only does it take the burden off and saves time, but it offers a wide range of ways to increase the conversations, some of which are listed below:
1. Chatbots Improve Customer Service
The most crucial aspect of using Chatbots is to improve customer service by providing instant answers to common questions. This, in turn, draws more customers to your firm as their queries are solved quickly and accurately. Using Chatbots correctly gives you an upper hand as compared to those who don’t.
2. Chatbots can be Used to Build Brand Awareness
You can use your Chatbot to break the ice when communicating with people who have recently come in virtual contact with you. This can help you develop warm relations with your audience and funnel them down as users, customers, and clients.
3. Use Chatbots to Encourage People to Visit your Product Page
Once you have made decent acquaintances, you can direct the audience to the various product pages. It is, however, important that you make keep the tone of the text conversational and not like a sales pitch.
4. Use Chatbots to Send Broadcasts to Subscribers
Like how a normal conversation in the bot takes place, one can send out the ad-hoc broadcasts to the subscribers. These help you draw attention back to your brand and increase the lifetime value of customers and the likelihood of future conversions. Keep in mind that you do not bombard people with information. Try to engage them in a conversation.
5. Inclusions of the Augmented Reality
There have been an ample number of big brands that have incorporated augmented reality into their chatbots. This allows the users to use the camera, which virtually helps them get a feel of the product. The best part about augmented reality is that it can easily get applied to a huge range of other platforms.
Chatbots can revolutionize the way conversations work. All you have to do is to create a Facebook chatbot and keep experimenting with the technologies to secure a place in the online market!